Flexible Working Arrangement Response Letter Example
Example document for Flexible Working Arrangement Response Letter. Use this as a reference when creating your own.
Professional Review Required
This document involves significant legal, financial, or compliance considerations. You must have a qualified professional review and approve this document before use. Do not rely on this template as legal advice.
Document: Flexible Working Arrangement Response Letter
Example Document
Last updated 7/30/2026
Smith's Plumbing Services 123 Industrial Way Brisbane QLD 4000 15 October 2023
Mr John Doe 45 Smith Street Brisbane QLD 4000
Dear John,
Re: Response to Flexible Working Arrangement Request dated 1 October 2023
I am writing to formally respond to your request for flexible working arrangements dated 1 October 2023. We appreciate you bringing this matter to us and have given your request careful consideration.
We regret to inform you that we are unable to grant your request to finish work at 2:30pm on Fridays.
After reviewing your request, we have found that the proposed change would have a negative impact on the business. The reasons for our decision are based on the following reasonable business grounds:
The proposed changes would likely result in a significant loss of efficiency or productivity. Friday afternoons are our busiest time for finishing off jobs and completing paperwork for the week. With our current team size, losing a qualified plumber for three hours every Friday would leave the remaining crew unable to complete scheduled tasks on time.
, the proposed changes would likely have a significant negative impact on customer service. We frequently have emergency callouts on Friday afternoons. We need our full team available to ensure we can respond to these emergencies and maintain our service guarantee to clients.
We understand this may be disappointing news as we know you wish to support your family. We value your contribution to the team and are open to discussing other options, such as starting earlier on other days, that might meet your needs without impacting the business.
You have the right to dispute this decision. If you wish to do so, you may apply to the Fair Work Commission within 21 days of receiving this letter.
If you have any questions or wish to discuss this matter further, please come and see me in the office.
Yours sincerely,
[Signature]
Bob Smith Owner
John Doe Date: 16/10/2023
Notes
This example shows a refusal. The employer clearly cites two specific reasonable business grounds: loss of efficiency and negative impact on customer service. The employer provides context about the nature of the plumbing business to justify why the hours cannot change. The employer also offers to discuss other options and informs the employee of their rights.
About this Example
Part of the Flexible Working Arrangement Response Letter document collection
Document Type
Flexible Working Arrangement Response Letter
A formal written reply to an employee requesting changes to their working hours or patterns. It outlines whether the request is granted or refused and the reasons for the decision.