TechSolutions Customer Support Survey

Introduction

Welcome to the TechSolutions Support Feedback Survey.

We recently assisted you with a support ticket and would love to hear about your experience. Your feedback helps us train our team and improve our service quality.

All responses are anonymous and confidential.

Estimated time: 3 minutes

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Part 1: Interaction Details

1. Did you interact with a TechSolutions support agent in the last 7 days?

• Yes
• No

2. What was the primary channel of communication?

• Live Chat
• Email
• Phone

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Part 2: Service Evaluation

3. On a scale of 1 to 5, how satisfied were you with the resolution speed?

• 1
• 2
• 3
• 4
• 5

4. Was the support agent knowledgeable about your issue?

• Yes
• No
• Partially

5. How would you rate the professionalism of the agent?

• Excellent
• Good
• Average
• Poor

6. Is your issue fully resolved?

• Yes
• No, I need further assistance.

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Part 3: Open Feedback

7. What specifically did the agent do well? The agent, Sarah, was very patient and walked me through the reset process step-by-step even though I am not tech-savvy.

8. What could we improve? The wait time in the queue was a bit long (about 15 minutes). Maybe offer a callback option?

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Thank You

Thank you for helping us improve TechSolutions.

For further assistance, please visit help.techsolutions.com.