Flexible Working Arrangement Response Letter Template

[Your Business Name] [Business Address] [City, State, Postcode] [Date]

[Employee Name] [Employee Address] [City, State, Postcode]

Dear [Employee Name],

Re: Response to Flexible Working Arrangement Request dated [Date of Employee Request]

I am writing to formally respond to your request for flexible working arrangements dated [Date of Employee Request]. We have given your request careful consideration.

[INSERT SECTION A: IF GRANTED]

We are pleased to inform you that we grant your request.

The agreed changes to your working arrangements are as follows:

• [List Change 1, e.g., Change of start and finish times from 9:00am to 5:00pm to 8:00am to 4:00pm]
• [List Change 2, e.g., Working from home on Wednesdays]
• [List Change 3, e.g., Changing from full-time to part-time]

These changes will commence on [Start Date]. We will review these arrangements after [Number] months to ensure they are working well for both you and the business.

Please sign below to acknowledge your acceptance of these new arrangements.

[END SECTION A]

[INSERT SECTION B: IF REFUSED]

We regret to inform you that we are unable to grant your request at this time.

After reviewing your request, we have found that the proposed changes would have a negative impact on the business. The reasons for our decision are based on the following reasonable business grounds:

[Select from below and delete irrelevant options]

1. The changes would be too costly for the business.
2. There is no capacity to change the working arrangements of other employees to accommodate the request.
3. It would be impractical to change the working arrangements of other employees to accommodate the request.
4. The proposed changes would likely result in a significant loss of efficiency or productivity.
5. The proposed changes would likely have a significant negative impact on customer service.

[Provide specific details for the grounds selected above. For example: The role requires coverage until 5:00pm to handle customer enquiries. Reducing your hours would leave the office unattended during peak times.]

We understand this may be disappointing news. We value your contribution to the team and are open to discussing other solutions that might meet your needs without impacting the business.

You have the right to dispute this decision. If you wish to do so, you may apply to the Fair Work Commission within 21 days of receiving this letter.

[END SECTION B]

If you have any questions or wish to discuss this matter further, please contact me directly.

Yours sincerely,

[Your Signature]

[Your Printed Name] [Your Job Title]

---

[Employee Name] Date: _______________